Shipping policy
Shipping Policy
Thank you for shopping with AVGMN. We aim to deliver your order quickly, securely and with full tracking.
Order Processing
- Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).
- Orders placed after business hours, on weekends or bank holidays will be processed on the next working day.
- Once your order has been dispatched, you will receive a confirmation email with your tracking details.
UK Delivery
We use trusted UK couriers such as Royal Mail Tracked, Royal Mail Special Delivery, or DPD depending on the value of your order.
Delivery Options
- Standard Delivery: 2–4 working days
- Express Delivery: 1–2 working days (where available)
Delivery charges are displayed at checkout.
For security, high-value orders may require a signature upon delivery.
Packaging
All watches and jewellery are securely packaged to protect them during transit. Packaging is discreet to help ensure safe delivery.
Tracking
Every order includes a tracking number, allowing you to monitor your parcel from dispatch to delivery.
Delays
While we aim to meet all estimated delivery times, delays caused by couriers, severe weather, industrial action or other circumstances beyond our control may occasionally occur.
Lost or Damaged Parcels
If your order arrives damaged or has not arrived within the expected delivery timeframe, please contact us as soon as possible. We will work with the courier to investigate and, where appropriate, arrange a replacement or refund.
International Shipping
International shipping is not currently available. If this changes, any applicable customs duties, taxes or import charges will be the responsibility of the customer.
Contact Us
If you have any questions regarding your order or delivery, please contact our customer support team and include your order number so we can assist you as quickly as possible.